CPP20218
Certificate II in Security Operations

This unit specifies the skills and knowledge required to apply oral, non-verbal and written communication skills to maintain security.

It includes:

gathering information from a range of sources including standard operating procedures and signs written in English to understand and comply with workplace policies and legal rights and responsibilities

using observation, listening, oral and non-verbal communication skills to interact with others and request behaviour modification in a manner that accounts for cultural differences, avoids aggression or hostility, and encourages conflict resolution

using telephone and radio systems to report security risks

using notebooks and information technology to record and store incident details.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to apply legal and procedural regulations to working effectively within a security team.

It requires:

clarifying and applying standard operating procedures, workplace policies, legislative requirements and professional standards to understand and comply with legal rights and responsibilities when performing security work

understanding requirements for recording and presenting evidence in court and securing and preserving incident or crime scenes

working individually and as part of a team to plan, organise and complete work tasks and improve performance.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to apply workplace health and safety (WHS), emergency response and evacuation procedures to maintain security and ensure the safety of self and others in the work environment.

It includes:

clarifying and applying policies and procedures to comply with legal rights and responsibilities

identifying, assessing and controlling security hazards and risks within the limits of own authority

working with others to identify and respond to emergency situations including evacuation of the work area

participating in a review of an emergency response to identify procedural improvements.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to apply risk assessment to select and carry out responses to identified security risk situations.

It includes:

clarifying and applying standard operating procedures and workplace policies including workplace health and safety (WHS) to comply with legal rights and responsibilities

following procedures to identify and report potential security risks and use risk assessment methods to carry out a response that is proportionate to the level of risk and own authority

participating in a review of the response and identifying improvements to future response procedures.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to provide quality services to a range of security clients, demonstrating professionalism and courtesy. For the purposes of this unit of competency, clients are any persons or groups that request or use professional security advice or services, paid or unpaid.

It includes:

identifying the range of security clients and their individual service needs

clarifying and applying workplace procedures and policies to comply with legal rights and responsibilities, and meet client service standards

working and communicating with clients to establish positive relationships, take required actions to meet their needs and resolve conflict and complaints, improve service provision.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to protect self and others using basic defensive techniques.

It includes:

clarifying and applying workplace procedures and policies to understand and comply with legal rights and responsibilities

identifying threats and assessing response and withdrawal options to prevent escalation and minimise use of force

using interpersonal techniques to defuse conflict and give spoken warnings and applying basic defensive techniques to minimise the threat and restrain, secure or escort persons.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to patrol premises to monitor property and maintain security.

It includes:

clarifying and applying standard operating procedures and workplace policies including workplace health and safety (WHS) to comply with legal rights and responsibilities

conducting a complete patrol sequence to meet work instructions, including activating and deactivating alarms or other security systems, monitoring and inspecting property and access points to confirm security status

confirming alarm signals and assessing and responding to potential security risks.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to screen people, personal effects and items to maintain security.

It includes:

clarifying and applying standard operating procedures and legal rights and responsibilities to ensure compliance

obtaining required permissions and using a hand-held scanner and personal search methods to screen people, personal effects and items

following procedures to carry out an appropriate response where prohibited or dangerous items are identified or alarms activated.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to monitor and control the access and exit of people and vehicles from premises. Vehicles include any mobile plant or equipment requiring access to or exit from premises.

It includes:

clarifying and applying standard operating procedures and workplace policies including workplace health and safety (WHS) to comply with legal rights and responsibilities

checking and validating the identity and authority of people and vehicles entering and exiting from premises and refusing access as required

inspecting baggage and vehicles to verify loads and to identify and report prohibited or hazardous items

managing premises’ access control systems, such as locked or alarmed doors, and identifying and responding to indications of unauthorised entry.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to monitor and control individual and crowd behaviour to maintain security of persons, property and premises.

It includes:

clarifying and applying standard operating procedures and workplace policies including workplace health and safety (WHS) to comply with legal rights and responsibilities

assessing site layout, and observing individual and crowd behaviour to maintain situational awareness and intervene early to defuse conflict, assess and respond to risks

knowledge of crowd behaviour, dynamics and movement patterns that can pose a threat to security.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to apply security procedures to manage intoxicated persons.

It includes:

clarifying and applying standard operating procedures and workplace policies to comply with legal rights and responsibilities when performing security work

maintaining situational awareness and acting early to identify security risks and persons demonstrating disorderly behaviour or signs of intoxication

finding options to assist intoxicated persons to comply with venue rules in a manner that avoids aggression or hostility.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to apply security procedures to remove persons from premises.

It includes:

clarifying and applying standard operating procedures and workplace policies to comply with legal rights and responsibilities when removing persons from premises

maintaining situational awareness to identify and assess risk and select response options that avoid use of force where possible

using communication skills to apply required interventions to remove persons from premises, and take precautions to ensure their safety and security upon departure.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit specifies the skills and knowledge required to escort and protect persons and valuables.

It includes:

clarifying and applying standard operating procedures and workplace policies including workplace health and safety (WHS) to comply with legal rights and responsibilities

escorting persons and valuables to ensure their safety and security while maintaining constant and active observation and monitoring to assess, identify and respond to security risks

participating in reviews of escort procedures to identify improvements

knowledge of basic defensive techniques.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

This unit describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings.

Specific licensing /regulatory requirements relating to this competency, including requirements for refresher training should be obtained from the relevant national/state/territory Work Health and Safety Regulatory Authorities.

This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.

Specific licensing/regulatory requirements relating to this competency, including requirements for refresher training should be obtained from the relevant national/state/territory Work Health and Safety Regulatory Authorities.