CLET provide a huge amount of study resources and student support and maintain the lowest fees possible, however if a client or student wish to lodge a complaint for some reason, please complete one of the following documents and we will follow this complaints and appeals policy and procedure.

Download Complaints and Appeals Policy and Procedure

If you wish to submit a ‘complaint’ against a staff member or relating to any other matter, and you believe you have exhausted all other avenues of support and assistance we offer our students, please complete and email the following form and management will review the information you have provided and respond within 60 days.

Download Complaints Form

The refund policy explains that no refund of fees will be made after the course commencement date:

CLET will make a full refund of all fees paid should a course be discontinued by CLET or become unavailable for delivery or assessment by CLET. In this instance, should the student desire to take an alternative course offered by CLET, the fees paid will be fully transferrable to that course. In the event of a course for which the student has sought enrolment being unavailable or no acceptable alternative course is available, all fees paid are fully refundable.

In no instance will refunds be payable because the industry provider of the vocational outcome has changed their education entry requirements.

Should a student cancel their enrolment with CLET the following conditions will apply regarding a refund of fees paid: The $200 enrolment administration fee is non-refundable in any instance. Cancellation by a student prior to the commencement date of their enrolled course will result in a full refund of fees paid to date minus the enrolment administration fee.

No refunds will be given for cancellations of discontinuations after the course commencement date or after exclusion for unsatisfactory attendance or behaviour.

Notification for cancellation of enrolment in a course with CLET must be given in writing. Contact us or via internal message in the CLET online course management system is acceptable. All requests for cancellation will be processed within four weeks and any resulting refund will be paid within one week of the claim being agreed.

Privacy Notice

Under the Data Provision Requirements 2012, CLET is required to collect personal information about our students and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by [insert RTO name] for statistical, regulatory and research purposes. [insert RTO name] may disclose your personal information for these purposes to third parties, including:

• School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
• Employer – if you are enrolled in training paid by your employer;
• Commonwealth and State or Territory government departments and authorised agencies;
• NCVER;
• Organisations conducting student surveys; and
• Researchers.
• Personal information disclosed to NCVER may be used or disclosed for the following purposes:

Issuing statements of attainment or qualification, and populating authenticated VET transcripts; facilitating statistics and research relating to education, including surveys; understanding how the VET market operates, for policy, workforce planning and consumer information; and administering VET, including programme administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

The College for Law, Education and Training (CLET) and all associated trading businesses and companies is committed to embracing practices that support and enhance environmental sustainability.

In 2009, CLET implemented its first environmental policy and has been taking dynamic steps to continue and improve its practices. Since 2009 CLET has:

• Reduced the use of paper by almost 98 percent
• Converted all resources to an online environment
• Developed an IPad App for students to access study resources on an IPad
• Minimised the use of text books
• Encouraged the use of environmentally friendly resources where possible
• Increased the purchase of Green Power
• Reduced the amount of waste produced and maximised the amount reused and recycled
• Made environmentally sound purchasing decisions for capital items and consumables

As part of the ongoing commitment to environmental sustainability in 2019, CLET has:

• Removed the use of paper in office based operations and across all teaching arenas by more than 90%
• Removed the use of paper based textbooks, only using the online format
• Purchase Green Power
• Reduced the amount of waste produced by 95%
• Removed the need for students to travel to class in cars, investing heavily in our online study environment we have called StudyCloud
• Reduced our carbon footprint by 90%, allowing All CLET staff work from their own homes, investing heavily in the best technologies that connect them as if they are working in the traditional office environment
• Working from home, has removed the need for our staff to travel to work in cars
• We predict that by working from home, it will increase the working life of our older staff by 10 years
• Working from home provides a flexible and stress free working environment for our younger staff with children

The College for Law, Education and Training (CLET) and all associated trading businesses and companies is committed to embracing practices that support and enhance environmental sustainability.

The following payment plan policy explains that the payment plan option is provided by CLET for students convenience but does not reduce their liability to meet the course fees in full:

As at 15 December 2011 and in accordance with VET Standards, the option of pay in full for courses is no longer available. CLET offers payment plan options to assist students with the payment of course fees. Students must be aware that they are liable for the fulfilment of their payment plan after the course commencement date regardless of whether they continue their study to completion of their course. This is due to the fact that the online system with all resources for the course is opened to students on the course commencement date. Students electing to participate in payment plans MUST ensure that the funds are available for withdrawal at the nominated deduction dates. Fees may apply for declined payments.

In the instance of a declined payment, access to the CLET course management system will be suspended until the outstanding amount is paid. Students may negotiate alternative payment plan options with CLET but approval is subject to the discretion of Management. In the instance of financial difficulty, students should advise CLET immediately to arrange alternative payment options.

There are timelines within which students may change their enrolled course to an alternative course with CLET. Except in the instance of CLET cancelling or discontinuing a course, the following policy applies to course changes:

All students with CLET have the option to change their enrolled course to any other course offered by CLET within the following guidelines:

Any reduction of course from a higher level to a lower level must be done within the following timelines and only applies to those courses that have all levels imbedded. For example, the Diploma of Justice Studies which includes the Short Program and the Certificate IV as part of the total study:

• To reduce to an Accredited Short Program – within 12 weeks after commencement
• To reduce to an Accredited Certificate III Program – within 16 weeks after commencement
• To reduce to an Accredited Certificate IV Program – within 24 weeks after commencement
• To reduce to an Accredited Diploma Program – within 36 weeks after commencement

Should a student wish to cease study at the exit points below their enrolled level of study, the course change cannot be facilitated outside of these timelines, however Statements of Attainment or Certificates can be issued. There is a $20 fee charged on all Statements of Attainment or Certificates issued if they are requested prior to completion of the enrolled program.

Any change from a course at one level to a course at a different level or at the same level, but in the absence of an imbedded program, can occur without any cost within the first four weeks after the course commencement date. After this time, a $200 transfer fee will be incurred. In addition, further costs may be incurred if the initial program has been studied and resources used. These costs will be calculated on an individual basis but will not exceed the course fees for the new course being transferred into. Management may waive these fees where applicable.

Any course change from a course at one level to a course at a higher level can occur at any time, incurring the costs that are the difference between the original course price and the higher course price.

Courses offered by CLET are fully flexible with no due dates. All students will commence as a full time student and after the expiration of the full time study period they will convert to the fully flexible program. This will occur automatically and students do not need to take any action. The full time study periods are as follows, and are the periods approved by Centrelink and in accordance with Government training organisations:

• Accredited short program – 12 weeks
• Certificate II level – 20 weeks
• Certificate III level – 24 weeks
• Certificate IV level – 24 weeks
• Diploma level – 48 weeks (including Cert IV)
• Diploma level – 40 weeks
• Advanced Diploma level – 72 weeks

The total allocated times for completion of CLET courses are as follows:

• Accredited short program – 12 months
• Certificate II level – 12 months
• Certificate III level – 12 months
• Certificate IV level – 24 months
• Diploma level – 24 months
• Advanced Diploma level – 24-36 months (course specific)

Extensions are available for all CLET courses to a maximum of 3 years from commencement. Once this period is exceeded students will no longer have access to the CLET online course management system and will need to re-enrol in their course if not completed and pay all relevant course fees.

Here at CLET we strive to ensure that our standards of quality are in compliance with the VET Quality Framework and Conditions of Registration. The CLET Code of Practice is available here and has been developed to provide students and clients with a commitment to the maintenance of high standards in the provision of vocational training and assessment and other client services.

If you wish to lodge a ‘request to appeal a decision’ against an assessment task you have completed or relating to any other matter, and you believe you have exhausted all other avenues of support and assistance we offer our students, please complete and email the following form and management will review the information you have provided and respond within 60 days.

Download Request to Appeal a Decision Form

The College for Law, Education and Training (CLET) prides itself upon delivering courses that are founded upon; extensive experience, up to date resources, informed learning strategies and delivery methodologies to ensure your individual or your organisation’s success.

Download Student Information Booklet (PDF)